Contact & Support

KiraKiraLah is built and maintained by one person. All support is handled by email — there is no live chat or phone support.

Operator

Xavier K.

Independent developer

Support email

[email protected]

Product

KiraKiraLah — personal expense & income tracker

Response Times

Type of enquiry	Expected response
General / account help	2–3 business days
Billing, refund, or subscription dispute	1–2 business days
Security vulnerability report	72 hours (acknowledgement)
Data deletion or privacy request	5 business days (completion within 30 days)

Response times are best-effort. Public holidays and weekends may extend these estimates.

What to Include in Your Email

The email address registered to your account.
A clear description of the issue or request.
For billing disputes: the charge date, amount, and the last 4 digits of the card if known.
For bugs: steps to reproduce and, if possible, a screenshot or screen recording.
For security reports: a description of the vulnerability and steps to reproduce. Do not include exploit payloads in the first email.

Billing & Chargeback Disputes

If you are disputing a charge with your bank or card provider, they may ask for merchant information. Use the following:

Merchant nameXavier K. / KiraKiraLah

Contact email[email protected]

ProcessorStripe (Malaysian users) · Polar.sh (all other users)

ProductMonthly SaaS subscription — personal finance tracking

Please email before initiating a chargeback — most billing issues can be resolved directly and quickly. See the Refund & Billing Policy for refund eligibility.